Monday, March 26, 2012

Filling Out Etsy Policies- A helpful Outline

Creating your own policies can seem like a daunting task. What most people don't realize is that you already have policies that you follow! You just have to convert them to your Etsy page! For example- Shipping. We all do it, but is there certain days that you ship? This is your shipping policy! Below is a basic outline I have created stating what should go here. If you have any question, as always, please feel free to ask! The outline is in the order the policies appear on your Etsy shop!

Your Shop Policies

  1. Welcome
    • Here simply state a brief welcoming statement
    • A short blip about your shop and what you do is appropriate
  2. Payment
    • What types of payment methods do you accept? State them here
    • Are there certain payment options that should be discussed before using them?
      • Example: I have the "other" option available on my shop, but in my policies section it states that this option is only to be used for Heartsy Orders.
    • Also include how long a person has to pay and what actions will be taken if it is not paid for.
      • Example: If you say a person has 2 days to pay for their item, what actions will you take if payment is not received. For me I send out at least 2 Etsy convo's (a few days apart) and a final Email message. If I don't receive an answer in a day or two I cancel the transaction and leave appropriate feedback. I will only leave negative feedback if the person failed to respond to any of my messages.
  3. Shipping
    • Who do you ship your packages through? (USPS, FedEx, etc.)
    • What days can you ship? No need to explain, just state what days you ship.
    • Do you include insurance or delivery confirmation? If not can it be added?
      • Is insurance automatically added to certain orders?
    • Do you refund shipping overages? 
      • For this you may have a limit. For example I only refund shipping overages if the overage is over $1
    • How long (on average) does it take before you mail a package?
      • Do custom orders normally take longer to ship?
  4. Refunds and Exchanges ***VERY IMPORTANT***
    • Do you accept exchanges?
      • When?  (Goes along with last bullet)
    • Will you refund?
      • When? (Goes along with last bullet)
    • In what situations do you refund instead of exchange?
    • Are there certain criteria that has to be met in order to qualify for a refund or exchange?
  5. Additional Policies and FAQs
    • Do you accept custom orders?
    • Is there a certain process for custom orders?
    • Links to any relevant pages
      • Here I link to my fabric gallery in which customers can choose fabrics for their items
      • I also link to a frequently asked questions blog post.
This is my little policy outline! I hope it helps every fill out their policies and makes things a little easier! See something I forgot? Let me know, I'd be happy to add it!


  1. Hi, thank you for helping others to start their shop on Etsy. Could you help me too? I can't find the place where I have to type my policy. I found the "Policy" section at my Etsy store, but there is no option to type: no any box, no other option. Where people type their policies?

  2. try click on your account thenclick on info and appearance
    then click policies

  3. Great post, very helpful :) thank you!

  4. What I can say, however that was a great stuff. Might get some interesting comments for this post and wishing you a good luck!

  5. Thanks, you were a big help!!!!